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Evidence Guide: HLTAADV002 - Support the rights and needs of clients

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTAADV002 - Support the rights and needs of clients

What evidence can you provide to prove your understanding of each of the following citeria?

Identify client rights, needs and options.

  1. Use culturally appropriate and safe communication when working with client.
  2. Support client to clarify their needs using open questions, active listening and by paraphrasing.
  3. Obtain and review information from health service providers and other organisations to establish the situation and potential client options.
  4. Provide client with current and accurate information about their rights and options for meeting their needs preferences, cultural values and beliefs.
  5. Assist client to clarify their preferred options and provide alternative options based on client feedback when required.
Use culturally appropriate and safe communication when working with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support client to clarify their needs using open questions, active listening and by paraphrasing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and review information from health service providers and other organisations to establish the situation and potential client options.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with current and accurate information about their rights and options for meeting their needs preferences, cultural values and beliefs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist client to clarify their preferred options and provide alternative options based on client feedback when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist client to present their own needs.

  1. Provide client with information and skills that will assist them to establish contact with relevant people and present their needs and point of view effectively.
  2. Support client to communicate in their preferred language and organise any required interpreting services.
  3. Identify situations where the client needs assistance to express their views appropriately to individuals or agencies and provide required support.
Provide client with information and skills that will assist them to establish contact with relevant people and present their needs and point of view effectively.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support client to communicate in their preferred language and organise any required interpreting services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify situations where the client needs assistance to express their views appropriately to individuals or agencies and provide required support.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advocate for client when self-advocacy is not possible.

  1. Obtain client permission to advocate on their behalf and follow organisational procedures for maintaining confidentiality of client information.
  2. Identify and establish contact with relevant individuals or agencies based on specific client needs.
  3. Provide information that clearly represents client needs, preferences, values, beliefs and point of view.
  4. Use and adapt information to support client needs in response to service provider questions.
  5. Obtain information required and requested by client.
  6. Use clear, appropriate and accessible language that shows respect for each individual involved in the process.
  7. Provide clear information to client about progress and outcomes and agree on further action.
  8. Use required interpreting services to support client’s understanding and involvement in the process.
  9. Obtain information about escalation processes when client’s rights and needs remain unmet and discuss options with client.
Obtain client permission to advocate on their behalf and follow organisational procedures for maintaining confidentiality of client information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and establish contact with relevant individuals or agencies based on specific client needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information that clearly represents client needs, preferences, values, beliefs and point of view.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use and adapt information to support client needs in response to service provider questions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain information required and requested by client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use clear, appropriate and accessible language that shows respect for each individual involved in the process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear information to client about progress and outcomes and agree on further action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use required interpreting services to support client’s understanding and involvement in the process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain information about escalation processes when client’s rights and needs remain unmet and discuss options with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote client rights, needs and interests.

  1. Promote client rights, needs and interests inside and outside of the organisation within the scope of own authority.
  2. Identify and use opportunities to discuss and promote rights and needs of clients with colleagues and other health service providers.
  3. Share information with colleagues and other health service providers about changing client needs.
  4. Identify and make suggestions to service providers about ways to improve services to clients.
  5. Reflect individual and community values, beliefs and approaches to healing in communications with others.
Promote client rights, needs and interests inside and outside of the organisation within the scope of own authority.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use opportunities to discuss and promote rights and needs of clients with colleagues and other health service providers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share information with colleagues and other health service providers about changing client needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and make suggestions to service providers about ways to improve services to clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reflect individual and community values, beliefs and approaches to healing in communications with others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge